We have all seen news of the recent floods that have devastated so much of the upper Midwest, the part of the nation that TASC calls home. Indeed, this tragedy has affected many of our friends and neighbors, and quite a few of our Clients as well.
Several years ago TASC developed TASC Cares, a proactive program that includes our community outreach function. At times of natural disasters, having an established policy regarding community support helps us move quickly to provide whatever aid we can, wherever we can. Soon after the storms had cleared we posted this message on our website: “If you or your business has been affected by the recent natural disasters in the Midwest please let one of our Customer Service Representatives know and we will do what we can to help.”
Next, our philosophy of caring about those in need truly came to life. Our Contact Center reached out to Clients in flood affected areas to ascertain if and how we might help. Most Clients we contacted were truly amazed that we called. A TASC Client from Waterloo, Iowa declared that his business was a total loss and as such needed all of its TASC information again, including a log-in number. We promptly e-mailed the necessary Plan information. And we made it clear that we stood ready to help employees with claims or lost checks, if needed.
Meanwhile, behind the scenes the predictable movement of benefit money and other TASC transactions continued without a hitch, thanks to TASC’s electronically-based services. As your reliable mainstay, we at TASC know that the services we provide are especially vital when our Clients are dealing with incredible difficulties such as these floods. In fact, this is the third time we have used the TASC Cares program in a time of natural disaster. It was crucial over and over again during and after Hurricane Katrina and the wildfires in southern California. In sum: under these conditions, TASC will do whatever is within our power to ensure that our Clients and Participants can continue to access their funds for healthcare and other essential needs.
But your TASC team doesn’t stop there… As I write this blog, 27 TASC employees are working with the American Red Cross, helping clean homes and businesses that have been affected by flooding in the Baraboo (Wisconsin) area. These good citizens are utilizing a provision of the TASC Cares program that provides for up to four days a year of paid volunteerism.
When you get right down to it, the name of our program says it all: TASC Cares.
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