Posted by: tascblog | December 12, 2007

Peak Season

The end of the year is in sight, and soon we will be enjoying the holidays.  For those of us in the employee benefits administration industry, the holiday season signifies a time of increased activity at work.  The months leading up to and following the end of the year are traditionally the busiest time of the year for our business.  Besides signing up new Clients and enrolling their Participants, this is when returning Clients and Participants re-enroll.  Yes, it will be quite hectic around TASC during the next few months.
More than ever, this year TASC is geared up for the peak season!  Since last year we have nearly doubled our number of Customer Service Representatives.  In addition, we’ve added positions to both our Outbound Call and e-mail staff.  Thanks to a creative team of planners, both buildings on the TASC Campus now have Contact Centers with teams trained to handle Client and Participants calls.  And we have a detailed plan in place for answering phones when call volume is higher than expected.  In essence, if needed, the entire TASC staff is prepared to serve as one large Contact Center.
We continued to strengthen our on-line applications.  The latest release of MyTASC went extremely well and addressed 30 bugs and enhancements.  In every instance, we have made it easier and faster for Clients and Participants to make changes.  Besides upgrading Enrollments, Payment Verification Reports, and Participant Lists, we have enhanced the Account Management pages so they open and upload faster and function better.
All of this growth and subsequent development is fueled by our aggressive Sales Department; they’re on track for another record-setting year.  And for that I am extremely grateful.   I thank all of our Providers, Clients, and Participants for their continued support and confidence in TASC.  All of us at TASC send you a sincere hope for a safe and wonderful holiday season and a healthy and happy year ahead.

We invite your comments regarding the CEO Blog or about TASC in general. Our new CEO Blog feedback option makes it easy to send your comments directly to me.  To do so, simply send an e-mail to ceofeedback@tasconline.com.


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