Posted by: danielrashke | May 29, 2013

Report Card Time

Well, it’s that time of the year again. Time for final exams and report cards. This year these thoughts are especially poignant as I watch my son prepare for his high school graduation. There is definitely a buzz in the Rashke home as we prepare for end-of-the-school-year activities and graduation parties. It’s also a time of reflection as we think back on our son’s education and achievements.

This review and evaluation reminds me of a tool we offer our Clients at TASC—MyService Center.  An online portal within MyTASC, MyService Center serves as a report card for how TASC is serving our Clients and their Participants. Much like the online system that many of us use as parents to track our children’s academic progress, this gateway makes it easy for our Clients to access reports, service requests, service activity for each of their Plans, and much more.

  • MyService Reports present an assortment of statistics and dashboard reports that help you monitor how you and your Participants are using the Plan. This information illuminates areas of efficiency as well as areas needing attention.
  • The Service Dashboard summarizes the average speed it takes for a call to reach a member of our Customer Care team, how many people were self-served through our Interactive Voice Response system, and how many MyService Requests occurred per month over the past six months.
  • MyService Activity quantifies the work we perform for each Plan. The data quickly summarizes how many interactions have been made to service your requests and inquiries. FlexSystem Clients can see how Participants are submitting their reimbursement requests.
  • MyService Center keeps you informed about the status of MyService Requests without ever making a call. Track the quantity and status of requests and you’ll find it easier than ever to provide employees the up-to-date information they need.
  • Savings Calculators are available to calculate employer and employee tax savings.

Take a minute this spring and graduate to using our user-friendly MyService Center!  I expect you’ll give it a lot of high marks, just as I’m hoping to see on my son’s report card next month!

Posted by: brucestein | May 13, 2013

Useful Enemies

useful_enemies_jacket1Richard Rashke is a lecturer and author of non-fiction books including The Killing of Karen Silkwood, Escape from Sobibor, and Stormy Genius: The Life of Aviation’s Maverick Bill Lear. His works have been translated into eleven languages and have been the subject of movies for screen and television. He is also an alto sax player and composer. His latest composition, Crane Wife, a family musical based on a Japanese folktale, was performed at the Kennedy Center, and a new play, Dear Esther, based on a Sobibor prisoner opened this year.

Richard Rashke is also my uncle.

My uncle’s latest book, Useful Enemies: John Demjanjuk and America’s Open Door Policy for Nazi War Criminals, is an exposé of the American government’s campaign since 1940 to keep European Jews out of the U.S. and knowingly allow dozens of Nazi war criminals in.

Now, as the author’s nephew I think the book is great. But don’t take it from me; the book has received many good reviews. The Starred Kirkus Review calls the book “A richly researched, gripping narrative about war, suffering, survival, corruption, injustice and morality.”

Alan Dershowitz said “Useful Enemies is a remarkable and riveting account of how good people in a great nation can do very bad things and fail to do good things. This is a terrifying account of the triumph of injustice in the false name of pragmatism and in the immoral service of bigotry.”

Ambassador Stuart E. Eizenstat says Useful Enemies is “essential reading for anyone interested in understanding a difficult chapter in American history.”

And Selma Leydesdorff, Professor of Oral History and Culture at the University of Amsterdam says “Useful Enemies is amazing.”

My uncle will be in Madison, Wisconsin reading segments from his book and signing books on Thursday, May 23, 2013. The event starts at 7 pm at the west side Barnes and Noble bookstore and is open to the public. I encourage anyone interested in history or in just reading good books to attend.

For more information about Richard Rashke and this event visit http://www.richardrashke.com or http://store-locator.barnesandnoble.com/event/4380613. Copies of the book are available at Barnes and Noble or online at http://www.barnesandnoble.com.

Posted by: brucestein | May 1, 2013

Amazing Moments

Giving back to your community always feels good, but sometimes it feels downright amazing. Recently I experienced three amazing moments.

American Family Children’s Hospital

First, was the Topping Out Ceremony for the American Family Children’s Hospital expansion. My wife Patti and I attended this ceremony where a small balsam fir on a construction beam was attached to the crane and raised to American Family Children’s Hospital’s eighth floor, “topping out” the hospital’s two-floor expansion which will soon house 26 acute care beds, two new operating rooms, a state-of-the-art pediatric hybrid catheterization interventional radiology laboratory, and a pediatric imaging suite. From December 1, 2012 through February 28, 2013 the hospital raised $1.05 million for this project. Matching funds from hospital donors added up to a total impact of $2.09 million toward the children’s hospital expansion.

Topping Off-9663 Here is a picture of Patti and I taken at the event.

Meriter Hospital

The second amazing experience was the release of our Works of Wonder banner at Meriter Hospital. These banners recognize those who give of their time, talent, and resources to Meriter. In addition to our monetary support donated through TASC Cares, the charitable arm of our organization, TASC has gifted Meriter five years of free administrative services for flexible spending accounts in order to fund a substantial contribution to the Meriter Foundation. Our donation is designed to launch a new era in women’s health services for generations of women in south central Wisconsin. TASC also serves as a resource for human resources leadership regarding healthcare-related benefits design and service.

Click here to view our Works of Wonder banner.

Food for Kidz

As part of our annual company meeting, on Friday, March 22, about 370 TASC employees joined forces with Food for Kidz at the Monona Terrace in Madison to assemble meals for hungry children. In just over an hour, the group assembled 460 boxes of food, which adds up to nearly 100,000 meals. Thirty percent of the food packaged by TASC is distributed to food pantries in Dane County through Community Action Coalition (CAC) for South Central Wisconsin; 30 percent goes to food pantries across the United States; and the remaining 40 percent will be distributed overseas.

Check out this news clip about the event! NBC 15: Employees Volunteer to Pack 80,000 Meals for Hungry.

We are already planning more amazing moments like these in TASC’s future.

Posted by: danielrashke | February 5, 2013

It Was Twenty Years Ago Today

As reported on National Public Radio’s (NPR) this morning, twenty years ago today President Bill Clinton signed the Family and Medical Leave Act (FMLA) into law. For companies with 50 or more employees, FMLA guarantees eligible employees the right to take up to 12 weeks of unpaid job-protected leave in a 12-month period for certain medical and family-related reasons.

According to NPR, FMLA works pretty well for new parents, but medical leave can be a nightmare for employers to track. And the recordkeeping task is especially challenging when workers use FMLA intermittently, sometimes with little or no advance notice. NPR reported that the Society for Human Resource Management says FMLA is consistently the top issue for employers who call its hotline. Among caller questions: Which employees are eligible? and Which illnesses are “serious health conditions”?

I have to wonder why more businesses don’t outsource the management of their FMLA program. After all, when employers outsource FMLA their HR professionals are free to focus on other important business functions. Meanwhile, by ensuring their FMLA program’s compliance, these savvy employers are reducing the possibility of associated liability and violations of federal law. Protected Health Information (PHI) is more secure, employee abuse of FMLA is reduced, and the “personal” nature of FMLA administration is removed from HR staff.

When considering assistance with FMLA, employers should accept nothing less than an administrator who provides a full review of FMLA eligibility and entitlement, one which fairly applies FMLA regulations and policies, tracks employee leaves, and documents all communications. In addition, superior administrators will offer online FMLA activity reports, multiple methods for reporting an FMLA event, and immediate notification of FMLA denial. TASC offers all of these features, but we don’t stop there. We train supervisors and managers on topics like company procedures and FMLA state and federal regulations, we provide consultative sessions to review leave policies, and we stand behind our robust hold-harmless guarantee.

Are you struggling with FMLA? Outsourcing may be the answer.

Posted by: brucestein | January 24, 2013

Being Social

It is talked about constantly. Whether it’s Facebook, Twitter, LinkedIn, YouTube, or whatever the latest platform is, social media has taken on a life of its own and is something all businesses must come to terms with. TASC is rethinking our social media initiative and frankly, the options are mind boggling. There are just as many platforms as there are concerns when considering a Business-to-Business (B2B) social media strategy.

Common sense would dictate that you need a presence on Facebook, with its billions of users. But how many Facebookers are really interested in your services? And how do you get your message to rise above the mountain of animal pictures, self-portraits, and political rants?

Twitter allows you to build a following that is interested in your message, but experts say to be effective on Twitter you need to tweet at least two to three times a day. One report states that the shelf life of the average tweet is just three minutes. Wow! Keeping up with that pace could quickly overwhelm any marketing team.

LinkedIn shows some promise, particularly for B2B companies. You can connect with other professionals, join industry specific groups, and easily present your company attributes. Our Human Resources (HR) Department effectively uses its TASC Recruiter page to locate potential employees. I also maintain a LinkedIn page; if you like, send me a connection request. You should notice more activity on my page soon.

TASC has jumped into YouTube over the last few years. Our TASC Vision channel (www.youtube.com/tascvision) features 51 videos, has 40 subscribers, and has received more than 60,000 views. We will continue to post new videos regularly. I strongly urge you to subscribe to TASC Vision; you never know what you might see!

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