Posted by: danielrashke | June 19, 2015

One TASC

We’re not resting on our laurels. It’s true that we’re celebrating our 40th year in business. And it’s true that we are the largest, privately-owned third onetasc-01party administrator in the nation. But if you think we are slowing down or taking it easy, you couldn’t be more wrong. We have spent millions of dollars and thousands of hours in labor to bring an improved customer experience, new system capabilities, and new service offerings. Under the project name, One TASC, we are working to integrate our multiple service offerings into a single experience for our Clients so things work smoother and faster.

One TASC is actually several different projects, each addressing an area of process improvement. The first coalesced calls, training, and communications to address all services contracted, no matter the number of services the Client has with TASC. The result?  An on-boarding process that’s simpler and less time-consuming for Clients with multiple services. In another project, we removed potentially confusing language and redesigned our website to reflect the way Participants use it, putting the most common actions on the front page. And with our Participants in mind, we are working to offer a single access point for TASC services, which should be ready later this summer.

Finally, we are tweaking a robust system that will store all Participant information in a single place. Clients will be able to search for employees across service offerings, and once there, make additions, changes, and terminations with the data flowing to all affected service offerings. This will eliminate double data entry, save time, and increase accuracy.

After 40 years of growth and innovation, we continue to expand our services and provide the best possible customer experience. Considering our commitment to strengthening customer relationships, our history of technological development, our experience and expertise, and our scope and breadth, this should come as no surprise. It’s how we live up to our name “Total Administrative Services.”

We’re not stopping there! Of course you can expect more exciting innovations coming from TASC. I’ll be talking about these in a future blog.

Posted by: danielrashke | June 11, 2015

Our TASC

Posted by: danielrashke | June 3, 2015

TASC Provider Learns the Value of ERISAEdge

Do you know anybody who wants to be audited? I don’t! Recently, a TASC Provider witnessed firsthand the benefits of signing Clients with TASC’s ERISAEdge. Thanks to TASC and ERISAEdge, Keith Zuckerman, President of Professional Group Plans, Inc. was very pleased with the results of a Department of Labor (DOL) audit.

After the DOL audit, Keith told his staff how thankful he was that the Client in question had signed with ERISAEdge. After all, as directed by ERISAEdge, the Client had distributed Plan information in a manner acceptable to the DOL. Having done so, the Client was able to quickly provide the information requested in the audit. Indeed, the DOL Senior Investigator said the quick turnaround truly helped. And thanks to ERISAEdge—and the Client’s promptness—the DOL Investigator started the meeting by saying it would be brief and painless. And it was. He said he had not seen a group with ERISAEdge before; that almost every company he meets with fails to have the required Summary Plan Description (wrap document).

Keith was convinced and convincing in this post-audit email to his staff: “Now, here is the important part. My Client couldn’t thank me enough for insisting they buy ERISAEdge and then encouraging them to distribute the information in a compliant manner. Believe in this product and sell it. It will help you build and fortify relationships!”

I have been in this business for more than 30 years and must admit that Keith’s is one of the best complements I have ever heard.  Like Keith, I’m convinced that all businesses deserve this level of guidance and protection.

Posted by: danielrashke | May 7, 2015

All About the AND

ampersandAfter a week with our top distributors in Scottsdale, Arizona, I’m settling back into the office and looking back at that important gathering, and at another. Specifically, I’m ruminating about our annual Company Meeting, held in March, and about our Provider Incentive Program (PIP) Convention, held early in May. At both events we spent considerable time, effort, and resources getting our message across to our most important partners.

At both meetings, we talked about the power of one word: AND. At TASC we want to grow AND excel. How long would we last if we chose to focus on growth alone and neglected our service? Or if we focused on exceling without any thought of growth? Both are vital to the long-term success of TASC.

We strive for strategic AND operational excellence. We don’t sacrifice one for the other.  Even when we grow, we grow through acquisitions AND traditional sales. Throw into the mix incremental AND transformational innovations. Incremental innovations are the little tweaks you make to improve something, to make it better. We are really good at that. Meanwhile, we strive for transformational innovations as well; these are the innovations that transform the industry.

AND is not easy. Of course you all know what a challenge it can be to juggle our many roles. Who wouldn’t want to be a better spouse AND a better employee? And while we can’t have perfect balance between the two at all times, we all strive for just that.

So why is TASC all about the AND?  As I stated earlier, it’s because we’re striving to ensure the long-term sustainability of our business. To ensure that we remain relevant AND achieve our desired financial outcomes. If we ignore the AND, we won’t find the next new product, the next market opportunity, or the next new way of doing business.

Without a doubt, the biggest and most important AND we talked about is you AND me. That’s the other theme we stressed during these meetings. You AND I can succeed better together.

Posted by: danielrashke | April 24, 2015

New Era Dawns at TASC

Cliff Mason

TASC President Cliff Mason

April marks the beginning of a new period in the history of TASC. On April 6, our new President, Cliff Mason, joined the corporation. I can’t begin to express how excited we are to add Cliff’s talent and experience to the TASC leadership team. He brings additional capacity and different capabilities to TASC, which will help us continue to grow as we set the course for our next 40 years.

Mason comes to TASC from Swift Exchange, LLC. As Executive Vice President of Payment Technologies, Mason led multiple teams focused on facilitating Swift’s strategy for in-store payments with enterprise merchants in North America. Mason brings more than 25 years of experience in financial services, including payments networks and services. He has extensive expertise in ACH, card, check, credit, debit, prepaid, and alternative systems of payment such as via internet/mobile.

In addition, Mason’s experience includes working in sales for an emerging payments technology company (that was acquired by Google), and helping to create and manage a company with revenues that grew from $5 million to over $70 million today.

As was evident during the interview process—and has continued to be the case during his first few weeks at TASC—Cliff and I have great synergy. We both envision a future wherein we’re working in concert to drive operational excellence AND steer our strategic course. Cliff is in the process of settling in; these first 100 days will be fast paced for him.  Having moved from Columbus, Georgia, he and his wife, Marsha, are also settling in to the Madison community.

Please help me welcome Cliff Mason to TASC!  I hope many of you will have the opportunity to work with Cliff in the near and ongoing future.

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