Posted by: brucestein | March 28, 2012

Board of Advisors Emeritus

During my presentation at our annual Company Meeting, I honored three individuals. Without them, TASC would not be the nationally recognized benefits administrator it is today. Frank Bastian, Ron Myren, and Don Rashke truly set the foundation for our organization, our mission, and our success. As they moved from the active board to the emeritus status, I recognized and thanked them for their contributions to TASC.

Frank Bastian

When Don Rashke was selling insurance in north-central Wisconsin, he thought that some of his farming Clients might benefit from estate planning. So he sought out an expert in the field, and the first name that came to his mind, was his cousin Frank Bastian. With a law degree from the University of Wisconsin-Madison, Frank was practicing law in Milwaukee. In addition to a Bachelor’s Degree in Business Administration, Frank is also a Certified Public Accountant.

Throughout the years, Frank has offered Don the legal and financial expertise he needed to help customers and to grow TASC. Frank assisted with the complex structuring of our early acquisitions. He was instrumental in developing the inner workings of AgriPlan, the flagship product of this company. I can’t stress too much just how important Frank’s efforts have been to ensuring the legality of and acceptance of AgriPlan and BizPlan, and ultimately, to the creation of TASC. Frank and his law firm successfully defended these Plans from various challenges throughout the years.

Frank crafted the national sales agreement with an exclusive sales and marketing firm for AgriPlan and BizPlan. This ironclad agreement stood up to the test of arbitration when that relationship was later dissolved.

Frank has served on more than 20 corporate and private foundation boards. We have been fortunate indeed that TASC was one of those. It has been an honor to have him serve as a member of TASC’s Board of Advisors for more than 20 years.

Ron Myren

In the 1980s TASC was struggling with the challenges of technology. After a couple of misguided attempts, Don reached out to the University of Wisconsin-Madison. Who answered the phone? Ron Myren. With a Ph.D. in Computer Science from the University of Wisconsin, Ron was a Senior Information Processing Consultant with the University of Wisconsin-Extension. He was an early developer of educational software, with a number of programs distributed nationally.

We first engaged Ron to help develop TASC’s Flex Plan software program and platform. Later, when we were building our first local area network, Ron rolled up his sleeves and went to work. This included getting down on his hands and knees to pull the wires, setting up all of the computers, installing the network cards, and then configuring it so it all worked.

Next Ron went to work on the preplanning and development phases of TASC’s FlexSystem software. He was the original developer of our FlexSystem software administration system, now known as MyTASC. Today, nearly 10,000 customers each day access MyTASC to manage their TASC accounts!

Ron was integral in producing and supporting FlexSystem. The software package he developed was sold to more than 500 users across the nation. This system provided financial professionals and HR departments with all of the tools, forms, and functions needed to manage their own Section 125 Plans. On the TASC Board of Advisors for more than 20 years, Ron’s talents and expertise have helped ensure our proactive approach to technology and operations management.

Don Rashke

Qualities of a successful leader include perseverance, endurance, vision, compassion, and courage. Few individuals can personify all these characteristics on a daily basis, but in my opinion one person comes incredibly close—and that person is Don Rashke.

Don began his career as a printer with the Milwaukee Journal daily newspaper. As his family grew, he decided the city was not where he wanted to raise a family. In 1965, without any farming experience, he bought a farm in north central Wisconsin. Talk about courage! For ten years, he demonstrated endurance by raising six kids and a herd of prize winning Holstein cows.

In 1975 Don changed directions again, became an insurance agent, and started his own agency, The Insurance Center. He served his farming neighbors with compassion and empathy, knowing first-hand of their challenges, challenges like affording healthcare for their families. His philosophy: that these small businesses deserve the same benefits that large companies enjoy. From this insight grew AgriPlan and BizPlan, and eventually TASC.

Don demonstrated courage and perseverance while developing AgriPlan. He kept at it when many in the industry told him it couldn’t be done. He sought out relationships with experts in the field to support his cause and formed alliances with others to spread the word. Through his effort, hundreds of thousands have benefited from the tax savings that AgriPlan and BizPlan deliver.

Don retired from the day-to-day business in 1996. He has continued to guide the company and was Chairman of the Board for 16 years, working with management to define goals, to implement strategies, and to encourage growth.

Earlier this year we celebrated Don’s 80th birthday. For all of my 47 years he has been a father and a leader like no other. For most of my adult life he has led me professionally and personally. I learned about passion and drive by watching him work. He continues to teach me how to see the big picture, and continues to exemplify what integrity, compassion, and flexibility are all about.

I want to personally thank Don, Frank and Ron for their many years of service on our Board of Advisors. TASC wouldn’t be the same without the wisdom and guidance of these great men.

Posted by: danielrashke | February 16, 2012

TASC’s Sustainability & Relationship

It’s true; you have a lot of choices when it comes to selecting a benefits administrator to trust with your hard-earned Clients. If you’ve ever thought it hard to tell one administrator from another, I assure you that is never the case with TASC! We alone have the size, the resources, and the commitment to go above and beyond when it comes to benefits administration. Here are three key reasons you should feel safe and secure when placing your Clients with TASC.

Capital Connection
In these changing times, TASC continues to make major investments. Our Governmental Affairs function is staffed by a Legislative Analyst who stays on top of the ever-evolving healthcare, judicial, budgetary, and political landscapes. Unusual for our industry, TASC’s Governmental Affairs team reviews and interprets rulings and clarifications, monitors governmental and political blogs, tracks industry opinions and upcoming trends, and translates and shares what’s pertinent.

With this in-depth research, TASC is uniquely positioned ahead of the curve to adapt and capitalize on changes affecting our industry. You can stay connected to the Capital Connection by visiting www.tasccapitalconnection.com.

Consumer Protection Program
At TASC it’s vital that we place adequate safeguards on the protection of our customers’ financial and healthcare data. TASC raised the bar by implementing a comprehensive program dedicated to this responsibility.

Our Consumer Protection Program ensures a secure environment is maintained by all of our vendors and business partners who process, store, or transmit credit card information. We’ve increased encryption, enhanced firewalls, and established a new login procedure to strengthen our already iron-clad security measures.

Though not required to do so, TASC successfully completed an in-depth audit of our technology, security, and transactional processes. And rare for our industry, we have implemented an internal watchdog, an auditor whose sole duty is independent oversight of our financial and administrative processes. Our Confidentially Speaking Program provides employees, customers and vendors an anonymous way to communicate regarding unacceptable or unethical behavior related to conflicts of interest, theft, fraud, and more.

Voices Carry
Everyone knows the key to a successful relationship is communication. TASC cares enough to ask customers for frank feedback about their TASC experiences.

TASC’s Voices Carry Program ensures customers are free to share their opinions with us. Because we constantly monitor calls and comments made to our Customer Care team, we are able to promptly address support requests and resolve issues of concern. Customers are invited to participate in focus groups through which they provide feedback on new procedures and innovations. And small groups are invited to pre-test new services and procedures; only after their thumbs-up do we launch to customers overall! Finally, surveys and other evaluation tools are also important for measuring overall customer satisfaction and service expectations throughout the year.

With Voices Carry TASC listens and responds! Look for results to our recent surveys in the next issue of ON TASC.

No Comparison at all!
Suffice it to say, when comparing administrators, there really isn’t any comparison at all!

Posted by: brucestein | January 27, 2012

Another Panel Appearance

Once again, I was invited to serve as a panelist on a webinar. The focus this time:  CEO/Executive Perspectives on the State of the Healthcare Industry.  We discussed a variety of topics, including healthcare reform, consumer driven healthcare, and affordability.

For today’s blog I will confine my comments to one of the questions posed during the webinar: “If there is a change to the make-up of the federal government next November, what regulatory changes would you like to see put into effect for 2013 and beyond?” Isn’t that a loaded question?! Right now, the Republicans control the House, while the Senate and the White House are controlled by the Democrats. So, for any kind of radical change, wouldn’t the Republicans have to take control of all three? And with enough seats to make it filibuster safe? Even with a new Congress, it seems more than obvious that it will be well into 2013 before something could occur.

I don’t read crystal balls, nor does anyone at TASC, where we operate on the concept that most provisions of the Patient Protection & Affordable Care Act (PPACA), if not all, will prevail in one form or another. I expect tweaks. Tweaks are not new in our industry; they are inevitable and have been going on as long as I’ve been in this business. I don’t foresee any tweaks that will materially shift the current regulations.

The moderator pushed the issue a little further, and asked “Suppose the make-up of federal government does change significantly after the next election; what would TASC like to see happen?”  That’s an interesting and complicated proposition. In that circumstance, TASC would like to see the following:

  • Clarity regarding the upcoming cap on health Flexible Spending Accounts (FSAs). TASC’s position is that the cap goes into effect for Plan Years starting in February of 2013 or after.
  • A permanent exemption on the annual limit requirement affecting Health Reimbursement Arrangements (HRAs).
  • An ultimate plan for the W-2 requirement. We would like to see companies with fewer than 250 employees exempted from the requirement, along with some consistency in the requirement for those with more than 250 employees.
  • Removal of the mandate that restricts over-the-counter medications from inclusion in FSAs and HRAs.  This removal would result in a better value proposition for consumers, and would remove a lot of confusion in the market.
  • I admit that it’s not likely to happen anytime soon (or that it will garner much attention whatsoever before 2013).  Nevertheless, it would be advantageous to many if the employee-funded portion of an FSA were stripped from the 2018 Cadillac tax calculation.

During the webinar we were also asked to discuss these questions: What does the future hold for private and public exchanges? What do you see as the most important areas of focus for healthcare technology and service organizations which cater to the consumer driven healthcare market?  What is your outlook on the future for healthcare accounts and healthcare payments? 

If you want to hear our answers, you can listen to the entire one-hour webinar by following this link:

https://fisglobalinfo.webex.com/fisglobalinfo/lsr.php?AT=pb&SP=EC&rID=5178607&rKey=7780d08e92548bc3

Posted by: danielrashke | December 27, 2011

Extreme Makeover – Healthcare Edition – Part 2

As I wrote in my last blog, I recently sat on a panel of healthcare experts to discuss the impact of recent legislation and regulation. The legislative phase of healthcare reform may be over for now, but the implementation phase shows no sign of letting up. Meanwhile, astute employers are constantly evaluating and revaluating what healthcare reform means to them and how they will be impacted. Previously, I looked at the impact of this legislation on employee benefits accounts. In this post I focus on the new documentation and notice requirements created by the Patient Protection & Affordable Care Act of 2010 (PPACA) and other related regulatory actions.

Now mandated by the new regulations is the requirement—imposed on various benefits Plans—that certain notices be distributed to employees directly or disclosed to them in written Summary Plan Descriptions (SPDs).  Compliance is even more challenging and confusing because some notices must be distributed only once, and some must be distributed annually. Because the Public Health Service Act (PHSA) amended the Health Insurance Portability and Accountability Act (HIPAA), failure to comply can be quite costly for an employer/Plan Sponsor. For example, failure to comply with these reforms—much like failure to comply with HIPAA portability rules under ERISA—is punishable with a $100/day penalty per employee (for every employee who is affected by the violation)  until said violation is corrected. In addition, such noncompliance also requires self-reporting, and even after the violation is corrected any failure to self-report may result in additional fines/penalties.

Beginning in 2012, all healthcare plans and insurers must create and distribute a document summarizing benefits to plan enrollees and policyholders. To be separate from the SPD, this document must include the following:

  • Definitions of standard medical and insurance terms.
  • A summary of the coverage provided, including any cost-sharing provisions.
  • A description of any exceptions to or limitations on coverage, and the renewability and continuation of the plan/policy coverage terms.
  • Examples of common benefits scenarios to illustrate coverage.
  • A statement clarifying whether the plan or policy provides minimum essential coverage.
  • Contact information for consumer convenience.
  • The Act prescribes specific formatting requirements for this summary document.

Who is responsible for ensuring that documentation and notice requirements are met? Per the regulations, health insurers of fully insured plans are responsible for providing notification. But the requirement doesn’t stop there…  As also spelled out in the regulations:  it is the ultimate responsibility of the Employer Plan Sponsor to ensure Participants receive Notices. Yes, that’s right, ultimate responsibility again falls on the employer.

Of course, this comes down to just one question: Where do employers go for assistance? They can look to their broker or agent. They can seek legal counsel. They can resolve to stay on top of this issue—and to avoid the inevitable pitfalls—all by themselves. The healthcare scene is constantly developing and transitioning, and I certainly wouldn’t advise any of those options. Instead, of course, I’d suggest they put their trust in TASC, an administrator which is already all over this! As always, stay tuned for future updates.

Posted by: danielrashke | December 8, 2011

Extreme Makeover – Healthcare Edition

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